Privacy Policy
1. Introduction
At Swift Stream Tech (“Swift Stream Tech”, “we”, “our”, “us”), accessible via swiftstreamtech.com, we are committed to protecting your privacy and safeguarding the personal data entrusted to us. We believe in transparency, accountability, and the protection of your rights under applicable data protection laws, including the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy outlines how we collect, process, store, share, and protect your personal information while maintaining the highest standards of data protection and privacy-first principles.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of the swiftstreamtech.com website, services, and other interactions (e.g., customer support queries, marketing). Swift Stream Tech is the data controller with respect to the processing of personal data described in this Policy for the purposes of the GDPR and is a covered business under the CCPA.
If you have any questions regarding this Policy or our data practices, please contact us at: [email protected].
3. Categories of Data Processed
We collect and process various categories of personal data, as detailed below:
a. Usage Data
Information about how you interact with our website and services including browser type, IP address, session identifiers, page views, referring URLs, and timestamps.
b. Account Data
Data provided upon registration or account creation including your name, email address, postal address, phone number, and any stored login credentials.
c. Profile Data
Information derived from your use of our services including past purchases, service preferences, usage behavior, and inferred interests.
d. Communication Data
Records of communications between you and Swift Stream Tech, including customer support tickets, feedback, inquiries, and correspondence history.
e. Technical Data
Device-specific details such as hardware model, operating system version, system configurations, screen resolution, language preferences, and other technical identifiers.
f. Transaction Data
Details relating to transactions carried out through the website including billing address, shipping address, payment card details (processed securely via a third party), and purchase history.
g. Preference Data
Information on your marketing consents, newsletter subscriptions, preferred services or content, and opt-in/out decisions related to cookies and targeted ads.
4. Legal Bases for Processing
We process personal data based on the following lawful grounds in accordance with Article 6 of the GDPR and applicable provisions of the CCPA:
– Consent: Where you have provided explicit permission for certain processing activities (e.g., marketing communications).
– Performance of Contract: Processing necessary to fulfill our contractual obligations, such as account management or service delivery.
– Legal Obligation: Compliance with applicable legal and regulatory requirements.
– Legitimate Interest: Activities deemed necessary for business operations, website integrity, security, or service improvements, provided such interests are not overridden by your data protection rights.
5. Your Rights Under Data Protection Law
As a data subject, you have the following rights under the GDPR, and where applicable under the CCPA:
– Right of Access: Request a copy of the personal data we hold about you.
– Right of Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.
– Right to Restrict Processing: Limit the way we process your information.
– Right to Data Portability: Receive your data in a structured, machine-readable format or request transfer to another controller.
– Right to Object: Object to direct marketing or processing based on legitimate interests.
– Right to Opt-Out (CCPA): California residents may opt out of the sale of personal data.
To exercise any of these rights, please contact us at [email protected]. We reserve the right to verify your identity before fulfilling your request.
6. Security Measures
We implement industry-standard security measures to protect your data, including:
– Data Encryption at rest and in transit.
– Role-based access controls with logging and authentication procedures.
– Regular backups and secure data storage infrastructure.
– Staff training programs focused on privacy practices and responsibilities.
– Monitoring and incident response systems to address security vulnerabilities promptly.
7. International Data Transfers
Personal information collected by Swift Stream Tech may be transferred to and stored in jurisdictions outside your country of residence, including regions not offering the same level of data protection. Where such transfers take place:
– We rely on the European Commission’s Standard Contractual Clauses (SCCs) for transfers from the European Economic Area (EEA) or other appropriate transfer mechanisms ensuring lawful processing.
– We assess the destination country’s legal framework and implement supplementary safeguards where required.
8. Data Retention
We retain personal data only as long as reasonably necessary to fulfill the purposes for which it was collected, including satisfying legal, contractual, and security requirements. Specific retention durations include:
– Usage & Technical Data: up to 24 months.
– Account & Profile Data: for the lifetime of the account plus 5 years.
– Transaction Data: retained for 7 years in compliance with financial regulations.
– Communication Records: retained up to 3 years following the last interaction.
– Preference Data: until consent is updated or withdrawn.
Upon expiration of retention periods, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies on swiftstreamtech.com to enhance the user experience, analyze traffic, and provide relevant content. Cookies used include:
– Essential Cookies: Necessary for core functions such as website navigation, account login, and checkout.
– Functional Cookies: Enable website personalization features, remembering preferences and settings.
– Analytics Cookies: Allow us to evaluate usage patterns, monitor site performance, and improve functionality (e.g., via Google Analytics).
– Performance Cookies: Track user interactions and help identify areas for optimization.
10. Cookie Management and Compliance
You may manage or withdraw your cookie consent at any time through:
– The cookie consent banner when accessing our site.
– Browser settings that allow blocking or deleting stored cookies.
– “Do Not Track” headers and CCPA-compliant opt-out tools for California residents.
We fully comply with GDPR and CCPA requirements governing the use of cookies and related tracking technologies and offer complete transparency and control to users.
11. Children’s Privacy
swiftstreamtech.com is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal data from anyone under 13 years of age. If we become aware that data from a child under 13 has been collected, we will promptly delete such information. Parents or legal guardians who believe that we may have collected information from a child should contact us at [email protected].
12. Policy Updates and Notifications
We may revise this Privacy Policy from time to time in response to legal, technical, or operational changes. Any material updates will be prominently posted on swiftstreamtech.com, and where appropriate, we may notify users via email or website notifications. Continued use of our services constitutes consent to the latest version of the Privacy Policy.
13. Contact Information
For all privacy-related inquiries, to exercise your data rights, or to submit concerns relating to this Policy, please contact:
Swift Stream Tech
Email: [email protected]
We are committed to maintaining compliance with applicable data protection laws and ensuring that all users of swiftstreamtech.com feel safe, informed, and empowered when using our services. If you have any concerns regarding your data privacy, we encourage you to reach out at any time.